Customer Relationship and Management
Supporting the Sustainable Development Goals
Targets
- Customer satisfaction level toward the organization greater than 80%
Performance
Challenges and Opportunities
Turnkey Communication Service Public Company Limited (“TKC”) faces challenges from continuously increasing customer expectations in terms of service quality, speed of operations, and data security, together with the increasing complexity of cybersecurity risks arising from the use of digital technology, as well as intense competitive conditions, which require maintaining service standards consistently across all dimensions.
At the same time, the Company has opportunities from the high level of customer satisfaction and the absence of customer complaints, which reflect confidence and serve as an important foundation for business operations. In addition, having a strong information security management system also helps enhance competitive advantage. Furthermore, the use of data from satisfaction assessment results for analysis and proactive service improvement can be extended toward creating sustainable value in the long term.
Management Approach and Value Creation
The Company manages customer relationships through providing quality services, listening to customer feedback, and continuously applying technology to improve work processes, while placing importance on strict protection of personal data and customer information. Such approach helps create value in terms of trust, satisfaction, and long-term relationships with customers, leading to sustainable business opportunities and revenue, as follows:
Giving consideration to the quality and standards of products
Having projects to continuously procure new products
Taking into account customer safety and committing
Providing a customer relationship system
Maintaining customer information as confidential
Giving consideration to the quality and standards of products
Having projects to continuously procure new products
Taking into account customer safety and committing
Providing a customer relationship system
Maintaining customer information as confidential
Business Partners
Customer Relationship Management Awards
- Best Practice Industry Partner Award 2025
- Excellent Club 2025
- Partner Ambassador of Huawei 2024
- Authorized Partner in Thailand for the Intellicene Product Portfolio
