Employee Motivation and Retention
Supporting the Sustainable Development Goals
Targets
- Employee engagement level above 80%
- Voluntary employee turnover rate not exceeding 10%
Performance
Challenges and Opportunities
Amid intense competition in the technology industry, Turnkey Communication Service Public Company Limited (“TKC”) recognizes that personnel are a key factor in driving sustainable business. The Company aims to create a working environment that supports quality of life, flexibility, and continuous learning in order to respond to changing working models and expectations of the new generation workforce.
Technological advancements such as artificial intelligence (AI) and digital solutions result in rapid changes in the required skills within the industry. This therefore presents an opportunity for the Company to continuously develop the capabilities and skills of employees so that they can adapt and grow alongside changes in business and technology, while conducting business under principles of fairness, transparency, and social responsibility, in order to build a strong organizational culture, promote participation, and enhance long-term sustainable competitiveness.
Management Approach and Value Creation
The Company places importance on employees as the key resource of the organization by focusing on creating good quality of life, stability, and long-term engagement through comprehensive welfare covering health, financial, and career growth aspects. The Company provides welfare in full compliance with legal requirements, while allowing employees to participate through the welfare committee, and utilizes employee engagement survey results to continuously develop and improve welfare under the principles of fairness, inclusiveness, and appropriateness to economic and social contexts.
Key welfare provided to employees includes health and safety care, provident fund, health and life insurance, loan facilities, promotion of savings, exercise, and morale-boosting activities, as well as long-service awards for employees who have grown with the organization over time. Such approach helps enhance happiness, stability, and work motivation, leading to operational efficiency and sustainable organizational growth.
Employee Welfare and Well-being
Health
- Social Security Fund, which provides security to those in the social security system
- Health insurance and medical expenses in case of employee illness, according to the rates specified by the Company
- Life and accident insurance for employees to create work stability
- Annual health check-ups
- Annual dental care reimbursement entitlement
- Activities to promote mental and physical health, such as massage, fitness, and badminton club
Family
- Leave entitlement for childcare
- Special leave entitlement in cases of family emergencies
Life Planning and Financial Security
- Provident fund to provide financial security for employees
- Special housing loan welfare
- Special assistance in exceptional cases
- Long-service awards
- Scholarships
