Customer satisfaction surveys are conducted twice a year via email and sent to executives or relevant representatives of the Company’s client organizations. The Company has established a target for customer satisfaction to exceed 80%. The evaluation is based on seven assessment criteria, as follows:

Customer Satisfaction Results – 2025

Overall customer satisfaction assessment result toward the organization at 87.66%

The results of the 2025 customer satisfaction survey indicate that most customers reported high levels of satisfaction in the following areas:

• Responsiveness and proactive handling of customer needs or issues
• Effective communication throughout the project lifecycle
• Efficient project planning and management

To further enhance service quality, the Company has identified several areas for improvement, including:

• Enhancing capabilities in designing solutions that support future operational needs
• Improving the efficiency of problem resolution and after-sales support

The Company remains committed to continuously implementing these improvements to enhance service quality and effectively meet customer needs in a sustainable manner.