Stakeholder Engagement
Importance of Stakeholders
Turnkey Communication Services Public Company Limited (“TKC”) recognizes that sustainable growth depends on collaboration and trust among stakeholders across the entire business value chain. The Company has conducted an analysis and prioritized its stakeholder groups by considering the relationship between its core business activities and relevant stakeholders who may be positively or negatively affected by those activities. The stakeholders are categorized into nine groups as follows:
Customers
The center of value creation, through the delivery of high-quality solutions, data security, and excellent after-sales services.
Business Partners
Collaborators in developing innovation and enhancing competitive capabilities in a transparent and fair manner.
Employees
The heart of the organization; the Company is committed to developing their capabilities, fostering a supportive work environment, and strengthening engagement.
Creditors
Supporters of financial stability, with emphasis on transparent information disclosure and compliance with contractual obligations.
Suppliers
Key contributors to operational quality and continuity, through sustainable procurement practices.
Communities and Societies
Stakeholders affected by business operations, where the Company strives to create shared value and promote responsible development.
Government Agencies
Regulators overseeing laws and policies, with which the Company strictly complies.
Investors
Partners in driving long-term growth through good corporate governance and transparency.
Competitors
Drivers of continuous improvement in standards and fair competition.
Prioritizing and engaging with all stakeholder groups is a fundamental foundation that enables the Company to conduct its business with stability, transparency, and sustainability in all dimensions.
Material Sustainability Issues of the Business
The Company identifies material sustainability issues that are significant to its business by conducting a comprehensive analysis of both business and sustainability contexts. This analysis covers both internal and external factors, including the Company’s strategic direction, global trends, advancements in technology and innovation, changes in customer behavior, and emerging risks that may arise in the future. In addition, the Company places importance on the expectations and concerns of all stakeholder groups, while considering alignment with the Company’s sustainability objectives and goals. This ensures that operations comprehensively address environmental, social, and economic and governance dimensions. At the same time, the Company evaluates the scope and level of impacts of these material issues on stakeholders in an appropriate and balanced manner. The prioritization of stakeholder groups and material sustainability issues is presented as follows:
Stakeholder Engagement
Expectations and Key Issues
- On-time project delivery
- Provision of efficient products and services that meet customer requirements
- Effective after-sales services
- Prompt and accurate technical information and consultation
- Data security and confidentiality protection
- Timely and effective problem resolution
Company Response
- Deliver high-quality products and services within the agreed timeframe
- Provide prompt and efficient after-sales support
- Continuously improve operational processes to enhance service efficiency
- Incorporate customer feedback to improve products and services
- Strictly comply with contractual terms and agreements
- Provide system training and accurate technical guidance
- Implement strict customer data security and confidentiality policies
Key Activities
- Conduct customer satisfaction surveys to support continuous service improvement
- Provide channels for receiving customer complaints and feedback, with dedicated teams to resolve issues promptly
- Regularly update company information on the website to ensure accurate and up-to-date communication
Communication and Engagement Channels
- Customer satisfaction surveys and feedback collection
- Customer training programs
- Whistleblowing and complaints channel via Whistleblowing & Complaints
- After-sales support via email and electronic communication channels
Expectations and Key Issues
- Accurate, complete, and timely payment management
- Transparent business operations under good corporate governance principles
- Opportunities for sustainable joint development and growth
- Comprehensive technical information and consultation
- Data security and personal data protection
- Fair compliance with contractual agreements
Company Response
- Adhere to business ethics and governance principles
- Ensure timely and accurate payments
- Comply fairly with commercial terms and agreements
- Promote collaboration and support joint business opportunities for sustainable growth
- Share knowledge, innovation, and new technologies relevant to operations
- Exchange ideas to create shared value
- Maintain strong data security and personal data protection measures
Key Activities
- Provide channels for feedback and complaints to ensure transparency and timely resolution
- Regularly update company information on the website
- Collaborate with business partners (TKC-SKY-UTEL) to support knowledge sharing and the development of drone and tactical training centers for the Central Investigation Bureau (CIB)
Communication and Engagement Channels
- Vendor registration and qualification process
- Meetings with business partners
- Whistleblowing and complaints channel via Whistleblowing & Complaints
- Regular communication via email, telephone, and electronic communication channels
Expectations and Key Issues
- Fair and appropriate compensation, benefits, and welfare
- Safe and supportive working environment
- Career stability and advancement opportunities
- Development of skills necessary for job performance
- Provision of office equipment and technology to support work efficiency
Company Response
- Establish a competitive salary structure and appropriate compensation and benefits comparable to industry standards
- Maintain a safe and supportive working environment
- Provide performance-based bonuses to promote income stability
- Develop employee training programs aligned with the Company’s business direction
- Implement career development plans and career path programs to retain talented employees
- Conduct business responsibly in accordance with ESG principles
- Organize activities that encourage continuous learning, teamwork, and employee engagement
- Ensure equal treatment of all employees
- Promote employee well-being through annual health check-ups, fitness activities, badminton clubs, and Thai massage services
- Implement a Work Anywhere policy to support work-life balance and reduce commuting costs
Key Activities
- Provide fair employment opportunities without discrimination based on race, nationality, religion, gender, age, disability, financial status, or social background
- Provide training programs relevant to job roles and support career advancement opportunities
- Offer competitive compensation packages including salary, annual bonuses, health insurance, welfare benefits, provident fund contributions, overtime pay, and increasing annual leave based on tenure
- Conduct employee satisfaction and engagement surveys and use results to improve organizational management
- Organize employee engagement activities and promote balanced working hours
Communication and Engagement Channels
- Internal communication through Digital Signage
- Town Hall meetings at least once per year
- Annual employee engagement surveys to gather feedback and suggestions
- Whistleblowing and complaint channels via Whistleblowing & Complaints and relevant department emails
- Welfare committee meetings
- Career path planning and employee development programs
Expectations and Key Issues
- Company credibility and reliability
- Business performance and future project opportunities
- Ability to meet debt obligations
Company Response
- Disclose financial statements in accordance with periodic reporting requirements
- Comply with loan agreements and financial obligations
Key Activities
- Emphasize sustainable business operations considering impacts across all dimensions and stakeholders
- Regularly update corporate information on the Company’s website to ensure accurate and up-to-date communication
Communication and Engagement Channels
- Investor meetings such as SET Opportunity Day
- Disclosure through the Company’s website
- Annual reports
- Coordination with accounting and finance departments
Expectations and Key Issues
- Transparent and fair procurement processes
- Accurate, complete, and timely payment management
- Fair compliance with contractual terms and agreements
Company Response
- Conduct business in accordance with the Supplier Code of Conduct, incorporating ESG principles
- Operate responsibly with respect to environmental, social, economic, and governance considerations
- Ensure accurate and timely payment management
- Establish fair and transparent procurement contracts
- Support suppliers through knowledge sharing and operational capability development to reduce operational risks
Key Activities
- Establish a Supplier Code of Conduct to encourage collaboration in improving social and environmental performance
- Regularly update information on the Company’s website to ensure accurate and up-to-date communication
Communication and Engagement Channels
- Vendor registration and qualification process
- Supplier satisfaction surveys
- Supplier meetings
- Whistleblowing and complaint channels via Whistleblowing & Complaints
Expectations and Key Issues
- Promotion of activities beneficial to communities
- Transparent disclosure of information and operational performance
Company Response
- Organize community development activities and apply technology to support social initiatives
- Provide accurate and timely disclosure of corporate information and performance
Key Activities
- Organize community and social development activities
- Regularly update information on the Company’s website to ensure transparent communication
Communication and Engagement Channels
- Social media platforms
- Community development and social activities
- Feedback channels via social media and the Company’s website
Expectations and Key Issues
- Collaboration in knowledge management and development
- Exchange of information between organizations
- Joint development of personnel capabilities
Company Response
- Comply transparently with all applicable laws and regulations
- Provide accurate and timely information when required
- Cooperate with government agencies and support sustainable development initiatives
Key Activities
- Report operating performance to present operational results and growth potential
- Strictly comply with relevant laws and regulatory requirements
- Disclose required information according to periodic reporting requirements
- Regularly update information on the Company’s website to ensure accurate and up-to-date communication
Communication and Engagement Channels
- Meetings and consultations with government agencies
- Submission of reports to relevant authorities
- Whistleblowing and complaint channels via Whistleblowing & Complaints
Expectations and Key Issues
- Transparency and compliance with Stock Exchange regulations and disclosure requirements
- Accurate financial information and complete, transparent disclosure
- Responsible business operations aligned with Environmental, Social, and Governance (ESG) principles and sustainable development
- Good corporate governance practices
Company Response
- Provide accurate financial information and ensure comprehensive disclosure
- Implement effective management practices to build investor confidence and deliver optimal returns
- Maintain strong corporate governance and operate with transparency and integrity
- Manage business operations sustainably while mitigating operational risks
Key Activities
- Disclose operating results to investors to communicate business performance and growth potential
- Provide required disclosures according to periodic reporting requirements and event-based disclosures
- Regularly update information on the Company’s website to ensure accurate and up-to-date communication
Communication and Engagement Channels
- Annual General Meeting of Shareholders (AGM)
- Annual Report
- Quarterly investor meetings such as SET Opportunity Day
- Company Snapshot on the Stock Exchange of Thailand website
- Whistleblowing and complaint channels via Whistleblowing & Complaints
- Investor Relations communication channels
Expectations and Key Issues
- Ethical business conduct, transparency, and fair competition
Company Response
- Continuously improve policies and practices related to corporate governance, anti-corruption, and business ethics in accordance with international standards
Key Activities
- Conduct business transparently and promote fair competition in accordance with the Company’s Code of Business Ethics
Communication and Engagement Channels
- Regular monitoring of competitors’ business operations and market developments
