Sustainability Goals and Framework
Turnkey Communication Services Public Company Limited (“TKC”) is committed to conducting its business responsibly under sustainable development principles by integrating environmental, social, and good corporate governance (ESG) considerations into all aspects of its operations. The Company strives to create long-term value for all stakeholders while prioritizing the development of technology and innovation to enhance the nation’s digital infrastructure. At the same time, TKC emphasizes efficient resource management, respect for human rights and employee well-being, data security, and transparent, fair, and accountable business practices.
TKC firmly believes that business growth should go hand in hand with creating positive impacts on society and the environment, in order to jointly drive the organization, communities, and the country toward a stable and sustainable future.
Sustainability Management Goals
The Company is committed to sustainable organizational development by integrating environmental, social, and economic and governance (ESG) dimensions into its operations. This is complemented by the analysis and management of risks that may affect business performance in the short, medium, and long term, in order to enhance adaptability and strengthen organizational resilience effectively.
The Company also focuses on increasing corporate value through digital transformation, supporting sustainable business operations in alignment with the United Nations Sustainable Development Goals (SDGs). TKC aims to create sustainable value for all stakeholders across the value chain in a balanced manner. In addition, the Company promotes and enhances the quality of life in communities and society, enabling them to meet their basic needs, which forms a fundamental foundation for long-term sustainable development, as outlined below:
Environmental Dimension
- Reduce electricity consumption per employee by 2.5% by 2029, compared to the 2025 base year
- Reduce water consumption per employee by 2.5% by 2029, compared to the 2025 base year
- Reduce paper consumption by 2.5% by 2029, compared to the 2025 base year
- Reduce greenhouse gas emissions by 5% by 2029, compared to the 2025 base year
Social Dimension
- Zero human rights complaints
- Average training of at least 8 hours per employee per year
- Employee engagement level above 80%
- Voluntary employee turnover rate not exceeding 10%
- Lost Time Injury Rate (LTIR) of employees at zero
- Promote local employment in project areas to at least 50% by 2029, compared to the 2025 base year
Governance and Economic Dimension
- Corporate Governance Report (CGR) of Thai Listed Companies Evaluation Results At the 5-star level by 2028
- Increase the proportion of recurring revenue to at least 40% of total revenue by 2029
- Enhance human capital productivity in revenue generation by 20% by 2029, compared to the 2025 base year
- Maintain customer satisfaction levels above 80%
Sustainability Strategy
The Company has established guidelines and action plans to conduct its business while considering the impacts on the environment, society, and the governance and economy, with the goal of achieving continuous and long-term sustainable development without compromising natural resources or the quality of life of future generations. The Company’s sustainability approach is implemented under the “T-K-C” sustainability framework, as described below.
Action Plans to Achieve Sustainability Management Objectives
E
Environmental Dimension
| Target / Timeline | Short-term Build awareness and initiate projects | Medium-term Integrate into core operations and expand implementation | Long-term Drive transformation, leadership, and innovation |
|---|---|---|---|
| Reduce water consumption per employee by 2.5% by 2029 (compared to 2025 base year) |
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| Reduce electricity consumption per employee by 2.5% by 2029 (compared to 2025 base year) |
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| Reduce paper consumption by 2.5% by 2029 (compared to 2025 base year) |
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| Reduce greenhouse gas emissions by 5% by 2029 (compared to 2025 base year) |
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S
Social Dimension
| Target / Timeline | Short-term Build awareness and initiate projects | Medium-term Integrate into core operations and expand implementation | Long-term Drive transformation, leadership, and innovation |
|---|---|---|---|
| Promote local employment in project areas >50% by 2029 (compared to 2025 base year) |
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| Voluntary employee turnover rate <10% |
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| Employee engagement level >80% |
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| Average training >8 hours per employee annually |
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| Zero human rights complaints |
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| Zero Lost Time Injury Rate (LTIR) |
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G
Governance and Economic Dimension
| Target / Timeline | Short-term Build awareness and initiate projects | Medium-term Integrate into core operations and expand implementation | Long-term Drive transformation, leadership, and innovation |
|---|---|---|---|
| Achieve 5-Star Corporate Governance Rating (CGR) by 2028 |
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| Recurring revenue >40% of total revenue by 2029 |
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| Increase human capital revenue productivity by 20% by 2029 (compared to 2025 base year) |
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| Customer Satisfaction Score > 80% |
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Development of Sustainability Management Practices
The Company examines feedback received from stakeholder groups regarding its vision, mission, and strategic business direction, considering both internal and external contexts, including risks and opportunities that may affect its operations. This information is used to constantly develop and refine the Company’s material sustainability concerns. The Company also considers stakeholders’ expectations, concerns, and suggestions to enhance its stakeholder engagement approach. This process supports the identification of material issues and enables the Company to respond appropriately to stakeholder expectations while driving sustainable business growth.
